TRAVELLING SAFE & SOUND
LOW WATER
The nature of rivers is to ebb and flow and while the Rhine and Danube Rivers have experienced lower than average water levels this summer, the vast majority of our cruises have operated – and will continue to operate – normally. If or when adjustments become necessary, Avalon will communicate those changes with guests and/or their travel advisors, including advance communications, whenever possible. Modified itineraries could include ship changes, when needed, while still maintaining the original itinerary as closely as possible.
We are doing all we can to avoid departure cancellations, but if the experience and itinerary of the cruise is significantly compromised, we will cancel. Whenever possible, Avalon will notify guests and travel advisors ahead of time and offer them options for rebooking, alternative itineraries (with adequate compensation), or refunds.
For guests and travel advisors that have cruises in the coming weeks and are inquiring about the status of operation
Water level conditions can change within hours especially when rain/showers are forecasted. Because of the fluid nature of conditions and the unreliability of weather forecasts, we do not modify or cancel cruises until we are certain changes are needed or operation is not possible. This is typically 2-3 days prior to the cruising day that requires the change, although in the case of persistent low-water requiring major itinerary changes or cancellations, it could be as early as 5 to 7 days prior to travel. If your departure falls outside of this time frame, consider the status of your original itinerary unchanged unless otherwise notified by Avalon. Avalon will update all guests and travel advisors directly with options.
Avalon Waterways is committed to ensuring our guests travel experience is safe and stress-free. As a part of this commitment, all guests travelling with the Globus family of brands in 2022 are required to be fully vaccinated against COVID-19, which may include a booster shot to keep vaccination status current and valid depending on your travel destination.
Please check your destination’s entry requirements to ensure that you’re prepared for your journey with the most up-to-date information.
EASY GUIDE FOR TRAVEL & ENTRY REQUIREMENTS
With international travel resuming, we’ve provided an easy tool to allow you to check the latest requirements and provisions for your travel plans. For specific entry requirements to your chosen destination, simply click on your arrival country under "Where to?" and enter your travel dates.
TRAVEL CREDIT
With the Globus family of brands, you not only go beyond the ordinary, you can also see more of the world more often! With our Welcome Back Credit, the more you travel, the more credit you earn toward future holidays. You can easily redeem your Welcome Back Credit towards a future Globus or Cosmos tour, or Avalon Waterways river cruise. In addition to our Welcome Back Credit program, if your plans changed, you could also be holding onto additional travel credits through a Letter of Credit and Peace of Mind Bonus Credit.
