YOUR AVALON WATERWAYS HOLIDAY CAN BE MOVED WITHOUT INCURRING CANCELLATION FEES FOR TRAVEL
October 14, 2021
In response to ongoing travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through December 31, 2021.
Given these circumstances, Avalon Waterways continues our program designed to give our travellers flexibility when considering their travel plans.
Through this program, Avalon is allowing guests with bookings on any suspended travel dates to move dates easily and without incurring cancellation fees*.
You are free to move your booking on any suspended cruise to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) holiday for any destination. If you are not ready to choose your new holiday, the full value paid to us will be provided via a Future Booking Credit, redeemable for any future departure through 2023, and is transferrable.
To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to US$200 per person will be in addition to your Future Booking Credit, redeemable for any future travel through 2023:
- Bonus credit of US$200 for Avalon Waterways
- Bonus credit of US$100 for Globus
- Bonus credit of US$50 for Cosmos, Escapes by Globus & Monograms
To decline this offer and cancel, those with departures December 31, 2021 must advise us by October 31, 2021**.
And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing you to move your 2022 or 2023 booking to any other date, departure or brand up until your final payment date. Click here for details:
*Peace of Mind Travel Plan offer valid for departures through December 31, 2021. Refund in the form of a Future Booking Credit, redeemable for travel departing by December 31, 2023. The new booking bonus will be in addition to the Future Booking Credit amount. Future Booking Credit is not redeemable for cash and bonus amount not transferrable. Only one booking bonus per person can be applied per reservation. Does not include any airline fees, and the new booking is subject to any increase in holiday price for 2022 or 2023 travel. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund for suspended departures December 31, 2021 follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Suspended departures December 31, 2021 must be advised by August 31, 2021 to receive a refund. Refunds may take up to 6 weeks for processing. Refer to Terms & Conditions for details.
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TRAVEL UPDATE (AS OF OCTOBER 14, 2021)
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions and government advisements across Australia, New Zealand and Asia, Avalon Waterways is voluntarily and temporarily pausing operations for travellers from the Asia Pacific region who are booked on departures through December 31, 2021.
Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (Departures through December 31, 2021)
With the temporary suspension of operations, Avalon is offering the option to move travel dates for departures December 31, 2021 as follows:
- Affected guests can move their holiday to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2022 or 2023 without penalty and with an additional re-booking credit*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Future Booking Credit to all guests with upcoming departures.
- Guests can decline this offer and cancel outright if we are notified by October 31, 2021*. After that date, the Future Booking Credit is the only option.
And for added flexibility for future travel plans, we’re also offering a Peace of Mind Travel Plan, allowing movement of future 2022 or 2023 bookings to any other date, departure or brand up until your final payment date.
We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
Contact us for questions, updates or booking enquiries. If you have booked through a Travel Agent, they may have service or cancellation fees which will apply. Please contact your Travel Agent for details.
*Peace of Mind Travel Plan offer valid for Avalon Waterways departures through December 31, 2021 until further notice. Refund in the form of a Future Booking Credit, redeemable for travel departing by December 31, 2023. The new booking bonus will be in addition to the Future Booking Credit amount. Future Booking Credit not redeemable for cash. Only one booking bonus per person can be applied per reservation. New booking is subject to any increase in holiday price for 2022 or 2023 travel.
**Cancellation refund for the suspended 2021 cruises and tours follow our trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. To receive a refund for suspended departures December 31, 2021 must be advised by October 31, 2021.
***Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Future Booking Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands holidays with the exceptions of anything that includes specific payment conditions, such as some non-Avalon Waterways operated cruises, select rail package inclusions and certain destinations. Does not include any airline fees. May be withdrawn any time.
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Mother Nature and Unforeseen Events
When it comes to showing you the world, our mission is to provide you with an exceptional and engaging river cruise experience. Occasionally, Mother Nature has other ideas and may present us with unexpected high or low water conditions. While we cannot predict water levels, we can assure you that all of us at Avalon Waterways—on board, on shore, and behind the scenes—are dedicated to providing the best possible holiday experience—no matter what Mother Nature throws our way.
Our seasoned global team works proactively to manage and communicate any necessary itinerary changes with you. We are always ready with thoughtfully planned alternatives and modifications to minimise delay or disruption—which may include changes in embarkation and/or disembarkation locations, utilising other Avalon Suite Ships available in the area, providing alternative sightseeing, or offering hotel accommodations. Every modification we make is with your comfort and convenience in mind.
And while we’ll always do our best to anticipate and plan ahead, there can be a rare occasion when river conditions require us to update plans close-in to departure, or even make adjustments during the cruise. Even in those situations, our goal is to provide a complete holiday experience and rely on our experience to help you navigate around any affected areas.
In any case we deem that weather or river conditions stand in the way of a true Avalon cruise experience, we’ll offer alternatives that will ensure you’ll ultimately experience an amazing cruise, even if it means moving to a new date.
We will also give the opportunity to cancel, without penalty, when there is a high level of certainty a sailing will have major disruptions and we can’t find an alternative cruise or date to suit you.
