Your Avalon Waterways holiday can be moved without incurring any cancellation fees for upcoming travel
March 23, 2020
In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through to June 30, 2020. Given these circumstances, Avalon Waterways has introduced an unprecedented program designed to give our travellers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.
Through this plan, Avalon Waterways is now allowing all currently booked travellers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees*.
You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) holiday for any destination. If you are not ready to choose your new holiday, the full value paid to us will be provided via a Future Booking Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.
To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to US$200 per person will be in addition to your Future Booking Credit, redeemable for any future travel through 2022:
- Bonus credit of US$200 for Avalon Waterways
- Bonus credit of US$100 for Globus
- Bonus credit of US$50 for Cosmos, Escapes by Globus & Monograms
If you decline this Peace of Mind Travel Plan option, contact us for regular cancellation procedures**.
*Peace of Mind offer valid for travel through to June 30, 2020 until further notice. Your Future Booking Credit is redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Future Booking Credit amount. Future Booking Credit not redeemable for cash. New bookings made with the Future Booking Credit are non-refundable and SafetyNet Protection cannot be applied. Does not include any airline fees, and the new booking is subject to any increase in holiday price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund for all non-Oberammergau products follows our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by April 15, 2020.
For those with 2020 Oberammergau Bookings
Given the current travel advisements and cautions, the Oberammergau Passion Play performances have been postponed from 2020 to 2022. Avalon Waterways has enacted a policy to enable all of our guests with 2020 Oberammergau bookings to be the first to reserve their spots for 2022 at your current price when the performances resume.
The following options are now available for these guests:
- Reserve your spot for a 2022 Oberammergau tour or cruise date*** at your 2020 land/cruise package price. Note that new 2022 dates will become available in May, and at that time, we will re-protect your current booking on a similar date in 2022.
- Enact the Peace of Mind Travel Plan, providing you with a Future Booking Credit for monies paid on your current Oberammergau booking, redeemable on any Globus family of brands holiday, destination or departure.
- You can cancel your Oberammergau booking by declining the rebooking or Peace of Mind Plan and receive a full refund of monies paid to us. Please note: if you have booked through a Travel Agent, they may have service or cancellation fees which will apply. Please contact your Travel Agent for details.
We understand the value in giving our guests and travel advisors flexibility in light of the ever-changing travel landscape, and look forward to hosting you on your trip when the time is right for you.
For details, contact us and we’ll be happy to help with your updated arrangements.
***For tours with Oberammergau, options include holding your current 2020 booking in order to reserve your place for 2022 dates when they become available in May. The new available dates for 2022 will be communicated once they become available.
The Peace of Mind Travel Plan allows for all monies paid to the Globus family of brands for any 2020 Oberammergau tour date to be applied any other Globus family of brands product, destination or date through December 31, 2022 without penalty in the form of a Future Booking Credit. If moved to a new 2022 Oberammergau date, the original land/ tour price is guaranteed for the new booking, airfare changes may apply. For movement of the Credit to any other Globus family of brands product, applicable price of new tour/cruise/package applies. For cancellations of 2020 Oberammergau tours/cruises, full refunds of monies paid to the Globus family of brands will apply.
***
TRAVEL UPDATE (AS OF MARCH 23, 2020)
In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Avalon Waterways is voluntarily and temporarily pausing global operations for travel through to June 30, 2020.
Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.
FOR UPCOMING TRAVEL (2020 Departures through to June 30)
With the temporary suspension of operations, Avalon Waterways is offering options to move travel dates or cancel bookings for travel through to June 30, 2020 as follows:
- Affected guests can move their holiday to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2020, 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Future Booking Credit to all guests with upcoming departures.
- Guests can opt out of the Peace of Mind Plan via our regular cancelled holiday process**.
- Also, Avalon Waterways is temporarily waiving cancellation penalties**** until 3 days prior to any Europe departure.
For travel beyond June 30, 2020, we are continuing our policy waiving cancellation penalties**** until 30 days prior to departure.
We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.
Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.
Contact us for questions, updates or booking inquiries. Please note that we are experiencing high call volumes, but will do our best to respond in a timely manner. If you have booked through a Travel Agent, they may have service or cancellation fees which will apply. Please contact your Travel Agent for details.
*Peace of Mind offer valid for travel through to June 30, 2020 until further notice. Your Future Booking Credit, including the new booking bonus, is redeemable for travel departing by December 31, 2022. Future Booking Credit not redeemable for cash. New bookings made with the Future Booking Credit are non-refundable and SafetyNet Protection cannot be applied. Does not include any airline fees, and the new booking for 2021 or 2022 is subject to any increase in holiday price. Offer may be withdrawn at any time and other restrictions may apply.
**Cancellation refund follows our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by April 15, 2020.
***Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Does not include any airline fees. May be withdrawn any time.
****Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Future Booking Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands holidays with the exceptions of anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Does not include any airline fees. May be withdrawn any time.
Exception List
